The Living Center's "SYNERGY":
Find out what it's like to be a part of The Living Center Team. To view our Highland Synergy Video click here.
Our Mission
To provide a caring, compassionate and quality focused living environment and ensure the physical, mental and social well-being of our residents while enabling them to maximize their independence. We will strive to maintain fiscal responsibility and make use of educational and research opportunities to further enrich the health and well-being of our residents.
Our Vision
- To be recognized as a center of excellence for rehabilitation.
- To be the primary provider of skilled nursing and rehabilitation services within the University of Rochester Medical Center's system.
- To be recognized as the employer of choice amongst long-term care facilities in the area.
- To be an integral part of the dementia care continuum of The Highlands at Pittsford community.
- To recruit, retain and maintain a highly qualified and well-trained staff, committed to the values of our facility.
Our Values
In sustaining our mission and progressing toward our vision, The Highlands Living Center is guided by a common set of values that direct our endeavors:
| Respect | For our Residents, as well as our employees |
| Teamwork | Across all disciplines and departments |
| Communication | Ensure valued information is presented for the benefit of all, while protecting individual privacy |
| Commitment | Constant motivation to go above & beyond the call of duty |
| Pride | More than just being satisfied with the care we give, but being proud of it as well |
| Customer-Driven | Everything we do is for the benefit of our residents, their families and our employees. |
